Microsoft 365 Cloud Voice is the modern cloud-based telephony solution in Microsoft Teams. With Cloud Voice and Microsoft Teams together, you get an all-in-one communication solution that combines calling, chat, and meetings in a single application with the security and scalability your organization needs.In this 2020 commissioned Total Economic Impact™ study, Forrester Consulting found the three-year financial impact of Cloud Voice can reach USD 9.5M in benefits versus costs of USD 2.6M. That’s a net present value (NPV) of USD 6.9M and an ROI of 261%. These benefits derive, in part, from the ways Cloud Voice improves flexibility versus traditional calling systems:
- Because calling is integrated with Teams, highly mobile workers, including those moving around within an office, can save 1.5 hours per week from better access to voice calling.
- Cloud Voice improves security and compliance.
- Cloud Voice reduces costs, including international mobile roaming and long-distance calling charges—savings over three years totals USD 1.0 million.
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